"December 29, 2008, Dear Linda Gail,
Allow me to express my gratitude for a job well done by you and your team (sister), Kathy and I have moved all over the southeast on a number of occasions and have had dealings with many agents from different parts of the country. In my business I also deal with a number of agents on leasing and buying property for the company. To date most of the experiences have been good to not so good to and attitude of lets get this done so I can move on to my next client.
Having spent the past 30+ years dealing with customers and growing a business I have learned what I was taught early on in my career is true that customer service is king as my dad who was a salesman as well would tell me “you can skin a sheep only once but if you take care of him and treat him right you can shear him more that once” translated treat people the way you want to be treated and they will give you their return business over and over.
In all my dealing in being a customer and dealing with customers if there is a definition of customer service in the dictionary your picture would be their.
We look forward to a continued relationship and we will certainly be telling people to contact you for property in your market area. We have never been treated so well by someone so willing to help EVER. On the scale of 1 to 10 your are a 10+.
Again thank you for your help with all the aspects of the cabin purchase and the follow up.
Please feel free to use us as a reference at any time."
John & Kathy Roberts
"Dear Linda Gail, Barbara and I would like for you to know how very much we appreciate your help in finding our mountain cabin. From the first moment we were introduced we knew you were the agent for us because you put your client’s interest first. It was as if we had known each other forever and was able to get down to business immediately. Once we let you know exactly what we were looking for you zeroed in on all properties available. Also, the fact that you grew up in the Blue Ridge area you were able to answer all our many questions immediately. For us purchasing a mountain cabin was somewhat of a scary adventure. Linda Gail you immediately removed all anxiety by letting us know you were there to guide us toward the best decision that would meet our needs. There was never any pressure placed on us at anytime during our evaluation of properties. We were amazed how you always worked around your busy schedule to meet with us, sometimes without an appointment. Once again, THANK YOU for being a true professional in your job and becoming our personal friend. Sincerely,"
Vance and Barbara Roberts
"From the very beginning of our association, we knew that dealing with Linda Gail was different than dealing with your average realtor. She gave us her undivided attention and was able to share her extensive knowledge of the current market in North Georgia. She was able to really listen, analyze our needs and match it with what was available. As a lifelong resident of Blue Ridge, Linda Gail viewed us as her future neighbors and friends, not just as clients. She helped us sort out the pros and cons of each property we viewed and after we bought our cabin, she gave us the contact information for all the utilities, local stores, regional services etc. required to set up housekeeping. Linda Gail’s comprehensive understanding of the rental market in North Georgia was also invaluable to us in making the right decision about our property. We have never had a realtor as outstanding as Linda Gail and have already recommended her to several of our friends."
Lisa Eichelberger and Karen Gill
"Dear Linda Gail, It was a pleasure working with you in finding our dream home in the Georgia Mountains! You made the most efficient use of my time while I stayed in the area for the sole purpose of locating a home. You covered so much territory and seemed to know exactly what my husband and I were looking for. The hunt for a home was the best part of the entire transaction, and I missed being around you when it was over!! After we found the perfect place and secured a contract, you really helped keep the deal together. Unforturnately, Today's market made dealing with the mortgage company almost unbearable. You kept your cool and helped me keep mine (most of the time). My husband and I are very happy with our cabin in paradise and will never forget the help you were during the entire transaction. Thank you very much!!"
Carla & Bino
"Linda Gail and her team does a wonderful job taking care of their customers, going way above and beyond what you expect a real estate agent to do. I have bought and sold several homes in my life time and I have never been so well taken care of! They keep you informed, return every phone call promptly, know the area very well, and also knows the real estate market in the Blue Ridge area. They anticipate your questions and any concerns you might have, give you their honest opinion when asked, and if they don't have the answer, they soon will find out the answer for you. They even went so far as to find a good kennel for my Bassett hound while I went to closing and ran my errands. I received a copy of the closing statement before we went to closing so there were no surprises-closing went like clock work. I can't tell you what it mean having friends help me achieve my dream of a log cabin in the mountains and help me start this part of my journey on such a positive note. Thank you so much!!!"
"We would like to express our appreciation to The Real Estate Connection and Linda Gail Lance for making the sale of our house quick and uncomplicated. Linda Gail was always available to answer our questions and always willing to listen to our concerns. She kept us informed either by phone or by e-mails and always encouraged us to communicate our needs. being new to the mountain area, we relied on our own instincts to choose an agent, and we were lucky to have found someone who made us feel confident. We would highly recommend Linda Gail, who has our highest regards as an agent and a friend! "
Bobby and Joyce Turner
"Linda Gail Lance's team was recommended to us by a close friend that had recently purchased a mountain home in the Blue Ridge area. Linda Gail turned out to be just great to work with. We were novices at buying a mountain home and knew little about the Blue Ridge area and we were up front that we were going to take our time looking. Not only were they patient, they knocked themselves out to be available to us no matter how much notice we gave them. Their incredible local knowledge and "tag-team" approach was very effective in making sure we maximized our time when we traveled to Blue Ridge to look on the weekends, and they were extremely responsive to our questions during the week. The best part was that they never pressured us to buy a place or accelerate our time frame. They educated us, held our hands, and kept beating the bushes while we looked for that perfect place. We found it thanks to Linda Gail and her team. The only problem with the whole experience was that once we bought the place we missed our weekends with the two of them and suffered withdrawal! Bottom line, Linda Gail has my highest recommendations"
Larry & Julie Krupa
"Out of all of the real estate transactions we have completed my husband and I have never experienced two more professional agents than Linda Gail and her team. From our initial meeting on a holiday weekend to the closing, they not only met our expectations they exceeded it. After leaving many messages for other agents, they were the only ones to return our call and follow through in a timely fashion. Their “can do” attitude was a refreshing change from the other agents we had been dealing with. Not only did they completely understand what we were looking for they found us the perfect second home."
Jay & Pam Scheyd
"We were fortunate to find Linda Gail and her team when we decided to buy our mountain home. It's easy to be impressed with their hard work and responsiveness. We were impressed with their depth of knowledge on Fannin County real estate and the community. We were most impressed with their warmth and sincere desire to listen and understand. They're great!"
Jim & Jackee Gutherie